Second Class - Royal Mail

We will despatch your items via Royal Mail Second Class Post, Royal Mail aim to deliver your parcel within 3-4 working days, with a small minority taking slightly longer.

Hermes are our main Courier provider, for larger bulkier orders but other companies may be used at peak times or where appropriate.

You will receive an email updating you on the progress of your order

Please note: Unfortunately we cannot offer express delivery on all of our product range. 

U.K Delivery Only

unfortunetly at this time we are unable to ship worldwide

Non Delivered Goods

If you do not receive an item then we reserve the right to ask you to wait 10 working days before contacting us

We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

Delivery of Goods to You

We will deliver the goods ordered by you to the address that you give us for delivery at the time you make your order.

Delivery will be made as soon as possible although any date or period for delivery should be as indicative only.  If a product is in stock we aim to send it out on your behalf to your specified delivery address within 1-2 working days.  If any item is not in stock we will aim to deliver within 14 days but in any event your delivery will be made not later than 28 days after your order.  If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.

You will become the owner of the goods that you have ordered when they have been delivered.  Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Refunds cannot be given if your gift is not passed onto you following delivery at the delivery address that you have provided.

We will not be responsible for delays in the delivery caused by any third party.

If goods are returned within 7 working days of receipt we will issue a full refund including postage and packaging, or an exchange. After 7 working days we will refund the cost of the order minus the postage and packaging charge paid. The costs of returning goods will be paid by you.

The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.

Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned. This postage cost is not reimbursed (unless item is damaged/faulty).

Damaged/Faulty Goods

Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days and arrange to post them back to us.

We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery.

Personalised Items

There will also be no refunds for personalised items unless a mistake has been made by us. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the right to cancel

When returning goods please provide the details as set out below and return to the address below:

Please include:

Order Number

Name and Address

Original invoice

Original packaging container

This returns policy does not affect your statutory rights.

Refunds

Refunds will be made within 30 days of a refund being agreed.

1.         The Contract Between Us

1.1       We must receive payment of the whole of the price for the goods that you order before your order can be accepted.  Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address that you provide in your order details.  Our acceptance of your order brings into existence a legally binding contract between us.

1.2       The contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data is not available via the internet. We keep this data in confidence according to our privacy policy.

2.         Price

2.1       The prices payable for goods that you order are as set out in our website and all prices are quoted in pounds sterling. Prices include VAT but exclude delivery costs. 

2.2       You will be required to pay extra for delivery unless otherwise stated.  You will be provided with the total price of the transaction including postage and packing before you complete your purchase.  There are no hidden extra costs.  All our delivery charges are set out on our website.

3.         Right For You To Cancel Your Contract

3.1       You may cancel your contract with us for the goods that you order at any time up to the end of the 7th working day from the date that you received the ordered goods.  You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty.

3.2       You cannot cancel your contract if the goods that you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.  In addition you cannot cancel your contract if the goods that you have ordered are custom made to a specific size or specification. 

3.3       To cancel your contract you must notify us in writing.  This should be submitted in written form and posted to us or by e-mail to the following e-mail address: - mail@paper-dream.co.uk

3.4       If you have received the goods before you cancel your contract then unless under Clause 3.2 you do not have the right to cancel you must send the goods back to our contact address.  If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address as soon as possible. The costs of returning goods will be paid by you.

3.5       Once you have notified us that you are cancelling your contract any sum debited to us from your card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition that they were in when delivered to you.  If you do not return the goods delivered to you or do not pay the costs of delivery we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.

Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned. This postage cost is not reimbursed (unless item is damaged/faulty).

4.    Cancellation By Us

4.1       We reserve the right to cancel the contract between us if:

    4.1.1    We have insufficient stock to deliver the goods that you have ordered;

    4.1.2    We do not deliver to your area; or

    4.1.3    One or more of the goods that you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers

4.2      If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.  We will not be obliged to offer any additional compensation for disappointment suffered.

4.3      We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order or refuse to make a delivery at our discretion. By placing an order you confirm that both you and the person the order is to be delivered to, are aged 18 years or over

4.4       We do not sell to minors.

5.         Delivery of Goods to You

5.1       We will deliver the goods ordered by you to the address that you give us for delivery at the time you make your order.

5.2       Delivery will be made as soon as possible although any date or period for delivery should be as indicative only.  If a product is in stock we aim to send it out on your behalf to your specified delivery address within the time specified against each product.  If any item is not in stock we will aim to deliver within 14 days but in any event your delivery will be made not later than 28 days after your order.  If we cannot dispatch an item to you within the specified time we will notify you and at your request we will cancel the order and refund your money in full.

5.3       You will become the owner of the goods that you have ordered when they have been delivered.  Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Refunds cannot be given if your gift is not passed onto you following delivery at the delivery address that you have provided.

5.4       We will not be responsible for delays in the delivery caused by any third party.

6.         Liability

6.1       If the goods that we deliver are not what you ordered or are damaged or defective or the delivery is of incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 3 working days of the delivery of the goods in question.  please inform us through email at

mail@paper-dream.co.uk - and we will provide further instructions

6.2       If you do not receive goods ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing by email of the problem within 40 days of the date on which you ordered the goods.  If you notify a problem to us under this condition, our only obligation will be, at your option;

            6.2.1    to make good any shortage or non-delivery;

            6.2.2    to replace or repair any goods that are damaged or defective; or

                            6.2.3    to refund you the amount paid by you for the goods in question in whatever way                                   we   chose.

6.3       Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem that you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under Clause 6.2.3 above.

6.4       You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.5       Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights that you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7.         Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact email at: -

        mail@paper-dream.co.uk

And all notices from us to you will be displayed on our website from time to time.

8.         Events Beyond our Control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

9.         Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10.       Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

11.       Third Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12.       Governing Law

The contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction to resolve any disputes between us.

13.       Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.  Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us.  Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Paper Dreams Privacy Policy

Here at Paper Dreams we work hard to ensure that you have an enjoyable shopping experience with us.

Paper Dreams will not pass any customer details to any third party. We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the opportunity to refuse any marketing email from us.

The type of information we will collect about you includes: your name, address, phone number, email address and credit/debit card details. Credit card details are not held on our database. We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy.

Paper Dreams accepts payments by credit/debit cards. We have a fully sophisticated on-line processing system for taking credit card payments through PayPal...one of the world’s largest credit card processing companies.

Our secure-server software encrypts all your credit or debit card numbers. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. When you place orders we offer the use of a secure server.

The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

We are sure that you will agree, that it is worth the extra effort by us to make this site as safe and secure as possible for you to shop with complete peace of mind.

Paper Dreams believes that electronic privacy is crucial to the ongoing success of the Internet as a service, commercial, and entertainment medium. Our policy is to keep the personal information we receive from our sites completely confidential, and used solely for internal purposes. We will not share your personal information with any other parties.

Paper Dreams will not willfully disclose any individually identifiable information about its users to any third party.

Following the Privacy & Electronic Communications Act of Dec 03: We do not send random marketing emails to personal email addresses (spam).

Paper Dreams will, on a few occasions email you to update you on our products. By ordering or enquiring about our products you will automatically subscribe. You can unsubscibe by notifying us by email.

We use cookies to identify you when you enter our site as well as to maintain your shopping basket during an online session. In order to use our site it is essential that you have cookies activated in your web browser. 

In accordance with GDPR:

*Your data is stored securely on our database to allow us to process your order. We retain the information provided indefinitely as it is used to provide information about order history and to enable communications about historic orders with our customer service team.

*In order to process certain orders, your data may be securely passed to selected 3rd party companies in order to fulfil your order. The data is only used for order processing purposes and will not be entered into any external data base or marketing lists. 

*In compliance with GDPR, we respect right to access, rectification and erasure of personal data. For more information on how to access, edit or erase information we hold please contact our customer services department.

* Your data is never entered into our marketing database without expressed prior consent. However you will received a limited number of important order status updates, this can apply to customers who have placed orders or advanced through our checkout process to a certain point.

* Your data is never sold or passed to 3rd party companies for marketing purposes.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.

To store information about your preferences, and so allow us to customise our site according to your individual interests.

To speed up your searches.

To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site

All major credit/debit cards are accepted through paypal at the checkout 

(you do not need to have a paypal account)

We Are Based 

Pumpherston, 

Livingston,

West Lothian

Contact Email

mail@paper-dream.co.uk